Thank you for shopping at homesonics. We want you to be happy with your purchase. This policy explains how returns and refunds work, including how long you have to return an item and how to start a return.
Return Policy at a Glance
| Return window | 15 days from the delivery date |
|---|---|
| Item condition | Unused, in original packaging, with all accessories |
| How to start a return | Email info@homesonics.com with your order number |
| Refund method | Original payment method |
15-Day Return Window
You have 15 days after your order is delivered to request a return. Requests made after 15 days from delivery cannot be accepted.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all parts, accessories, and manuals included
- Accompanied by your order number or proof of purchase
How to Start a Return
- Email us at info@homesonics.com within 15 days of delivery.
- Include your order number, the item(s) you want to return, and the reason for the return.
- Wait for our approval and return instructions. Please do not send anything back before your return is approved.
- Pack the item securely and ship it using the instructions we send you. We recommend using a tracked shipping service and keeping your tracking number.
Refunds
Once we receive and inspect your returned item, we will email you to confirm the result. If your return is approved, your refund will be issued to your original payment method. Depending on your bank or card provider, it may take some additional days for the refund to appear in your account.
Return Shipping Costs
Customers are responsible for the cost of return shipping, unless the item arrived damaged, defective, or incorrect. In that case, please contact us and we will make it right at no extra cost to you. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, email us at info@homesonics.com as soon as possible with your order number and clear photos of the item and packaging. We will arrange a replacement or refund.
Non-Returnable Items
The following cannot be returned:
- Items returned after the 15-day return window
- Items that have been used, damaged by the customer, or are missing parts
- Items returned without prior approval from us
Exchanges
If you need a different item, please start a return for the original item and place a new order for the one you want.
Return & Refund FAQ
How many days do I have to return an item to homesonics?
You can request a return within 15 days after your order is delivered.
How do I return an item to homesonics?
Email info@homesonics.com with your order number. We will review your request and send return instructions.
When will I get my refund?
After we receive and inspect your return, we will notify you by email and issue the refund to your original payment method.
Who pays for return shipping?
The customer pays return shipping, unless the item was damaged, defective, or incorrect.