Find quick answers to common questions about ordering, shipping, returns, and refunds at homesonics. If you cannot find what you need, email us at info@homesonics.com.
Shipping
How long does it take to receive my order?
All orders are processed and shipped within 8 to 10 business days after the order is placed. Business days are Monday through Friday, excluding public holidays.
Where do you ship from?
Every order ships from our warehouse in Kalispell, Montana, United States.
How much does shipping cost?
Shipping costs, if any, are calculated at checkout based on your order and delivery address. You will see the final cost before you pay.
How can I track my order?
Once your order ships, we email a tracking number to the address you used at checkout so you can follow your package.
What if I entered the wrong shipping address?
Contact us as soon as possible at info@homesonics.com with your order number. We cannot guarantee changes once an order has shipped.
My package is late. What should I do?
Delays can happen because of carrier issues, weather, or high order volumes. Email us with your order number and we will help you follow up with the carrier.
Returns & Refunds
How many days do I have to return an item?
You can request a return within 15 days after your order is delivered.
What condition must the item be in?
Items must be unused, in their original packaging, and include all parts, accessories, and manuals.
How do I start a return?
Email info@homesonics.com with your order number, the item you want to return, and the reason. Please wait for our approval and instructions before sending anything back.
When will I get my refund?
After we receive and inspect your return, we will email you the result. Approved refunds are issued to your original payment method. Your bank or card provider may need some additional days to show the refund.
Who pays for return shipping?
The customer pays for return shipping, unless the item arrived damaged, defective, or incorrect.
Can I exchange an item?
To get a different item, start a return for the original item and place a new order for the one you want.
My item arrived damaged or is not what I ordered. What now?
Email us as soon as possible with your order number and clear photos of the item and packaging. We will arrange a replacement or refund.
Orders & Support
Can I change or cancel my order?
Contact us as soon as possible with your order number and we will do our best to help. Once an order has shipped, it can no longer be changed or cancelled.
How do I contact homesonics?
Email us at info@homesonics.com. Please include your order number so we can help you faster.
For full details, please read our Shipping Policy and Return & Refund Policy.