Refund policy
Last updated: October 4, 2026
We want you to be happy with your purchase from HomeSonics. If something is not right, this Return & Refund Policy explains how returns, exchanges and refunds work. By placing an order at homesonics.com, you agree to the terms below.
30-Day Returns and Exchanges
You may request a return or exchange within 30 days of delivery. After 30 days from the delivery date, we are unable to offer a return, exchange or refund.
Eligibility
To be eligible for a return or exchange, your item must be:
- Unused and in the same condition in which you received it
- In its original packaging, with all accessories, manuals and included parts
- Accompanied by your order number or proof of purchase
Items that show signs of use, have been damaged after delivery, or are missing parts may not be eligible for a full refund. Gift cards, if offered, are not returnable.
How to Start a Return or Exchange
- Contact us. Email info@homesonics.com within 30 days of delivery with your order number, the item(s) you want to return or exchange, and the reason.
- Receive instructions. Our team will review your request and reply with return instructions, including where to send the item.
- Ship your item back. Please pack the item securely in its original packaging and send it using a trackable shipping service. Keep your tracking number until your refund or exchange is complete.
Please do not send items back without contacting us first. Returns sent without prior approval may be delayed or may not be accepted.
Return Shipping Costs
Unless your item arrived damaged, defective or incorrect, you are responsible for the cost of shipping the item back to us. Original shipping charges are non-refundable. We cannot guarantee that we will receive a package that is lost or damaged in transit back to us, so we recommend using a trackable service and, for higher-value items, purchasing shipping insurance.
Refunds
Once we receive and inspect your returned item, we will email you to confirm that we received it and let you know whether your refund is approved. If approved, your refund will be issued to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.
If you have not received your refund after the time stated above, please first check your bank account, then contact your card issuer or bank, as processing times vary. If you still have not received it, contact us at info@homesonics.com.
Exchanges
If you would like a different item or a replacement, contact us within 30 days of delivery. Exchanges are subject to product availability. If the item you want is not available, we will offer you a refund instead.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or not what you ordered, please contact us promptly at info@homesonics.com with your order number and clear photos of the item and its packaging. We will review your case and, where appropriate, arrange a replacement or refund, including return shipping where the issue was our error or the item was damaged or defective on arrival. See also our Shipping Policy.
Order Cancellations
To cancel an order, contact us as soon as possible with your order number. We will try to cancel your order before it ships, but we cannot guarantee cancellation once it has been processed or shipped. If your order has already shipped, you may return it under this policy once it is delivered.
Manufacturer Warranties
Some products may be covered by a manufacturer's warranty. If you have a problem with an item after the 30-day return period, please contact us and we will do our best to point you in the right direction. Warranty coverage and terms are set by the manufacturer.
Your Legal Rights
This policy does not affect any rights you may have under applicable consumer protection laws.
Changes to This Policy
We may update this Return & Refund Policy from time to time. The version posted on this page at the time you place your order applies to that order.
Contact Us
If you have any questions about returns, exchanges or refunds, email us at info@homesonics.com or visit our Contact page.
