Shipping policy
Last updated: October 4, 2026
Thank you for shopping with HomeSonics. This Shipping Policy explains how we process and ship orders, the delivery options we offer, and what to do if there is a problem with your delivery. By placing an order at homesonics.com, you agree to the terms below.
Order Processing
Orders are processed on business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on a weekend or holiday are processed on the next business day. After you place an order, you will receive an order confirmation email. Once your order has shipped, we will send you a shipping confirmation email with a tracking number.
Orders typically ship from our warehouse in Kalispell, Montana, USA.
Shipping Options and Rates
The following shipping options are currently available. Delivery times are estimates in business days, counted from the date your order is placed, and include order processing time.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Economy Shipping | 6 to 9 business days | $8.99 |
| Standard Shipping | 7 to 10 business days | $4.99 |
The shipping methods available for your address and the shipping cost for your order are shown at checkout before you pay. We may update our shipping options and rates from time to time. Changes will not affect orders that have already been placed.
Delivery Estimates
Delivery times are estimates, not guarantees. Delivery may take longer because of carrier delays, severe weather, high-volume periods, holidays, incorrect or incomplete address details, or other circumstances outside our control. If your order is delayed, please contact us and we will do our best to help.
Shipping Destinations
We ship to the destinations offered at checkout. If your address is not supported, no shipping option will be shown for it at checkout.
Order Tracking
When your order ships, we will email you a tracking number and a link to track your package. Tracking information may take up to 24 to 48 hours to show updates after the shipping confirmation is sent. If you have not received a shipping confirmation, please check your spam folder, then contact us with your order number.
Shipping Address Accuracy
Please make sure your shipping address is complete and correct when you place your order. If you notice a mistake, contact us right away at info@homesonics.com. We cannot guarantee that an address can be changed once an order has been processed or shipped. If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to send it again.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible with your order number. We will try to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed or shipped.
Multiple Items in One Order
If you order more than one item, your items may be shipped separately and may arrive on different days. You will receive tracking information for each shipment.
Customs, Duties and Taxes
If your order is shipped to a destination outside the United States, it may be subject to import duties, customs fees or taxes charged by your country. These charges are determined by local authorities and are the responsibility of the recipient unless stated otherwise at checkout.
Lost, Delayed or Damaged Packages
Package shows as delivered but you did not receive it: Please check around your property and with neighbors or household members, then allow a short time for the carrier to update its records. If you still cannot find your package, contact us with your order number.
Package is delayed or appears lost in transit: Contact us with your order number and we will look into it with the carrier.
Item arrives damaged or incorrect: Please contact us promptly at info@homesonics.com with your order number and clear photos of the item and the packaging. We review each case individually and, where appropriate, will offer a replacement or refund.
Returns and Exchanges
We accept returns and exchanges within 30 days of delivery. For eligibility, how to start a return, and refund details, please see our Return & Refund Policy.
Changes to This Policy
We may update this Shipping Policy from time to time. The version posted on this page at the time you place your order applies to that order.
Contact Us
If you have any questions about shipping or your order, email us at info@homesonics.com or visit our Contact page.
